IT Support Toronto
MCC Inc is a computer services firm helping businesses in the Greater Toronto Area with their IT needs since 2008. During this time, we have developed a reputation for excellent customer satisfaction and quick, efficient, on-demand computer services – evidenced by the fact that our clients continue to rely on us for their business computer needs year after year.
What are Managed IT Services?
Managed IT services are delegated to third-party contractors that specialize in handling given duties. Third-party contractors, also referred to as Managed Service Providers (MSPs), are responsible for providing the IT service and the functionality of the equipment as agreed upon in the Service Level Agreements (SLA). At the same time, the customer pays a monthly fee for the service. There are various types of managed IT services available, all with the intent of taking on the responsibility of managing IT and allowing the customer to focus on other business concerns.
The meaning of “managed services” differs depending on whom you ask. For the customer, it means they will be outsourcing the management of x amount of networking equipment. This means that any set-up, installation, and configuration of equipment, will be taken care of by the service providers. The managed service provider is responsible for any structures that need to be made to meet business needs and provide ongoing maintenance.
The managed service provider agrees to take over the maintain ance and the management of x amount of networking equipment. It is important to note that this is under the assumption that the initial set-up has been completed before the transfer of responsibility. If any new installations need to be completed, the customer would be responsible for the cost and initial installations of those new items. The managed service providers document the “current running state” and then establish the baseline for the client’s day-to-day operating performance.
The customer’s goals for outsourcing their IT tasks differ from the operational approach of MSPs. How can both groups work together to reach common ground?
The most important thing is to understand each other’s perspectives and goals. The customer should be able to pinpoint why they are considering purchasing a maintenance service. In contrast, the managed service provider should be able to devise a customized action plan to meet their client’s needs.
Next, there should be a contractual agreement that explicitly outlines the tasks to be completed and how they will resolve any issues that the customer is concerned about.
Communication is crucial in this process, as the customer may have specific goals that the service provider does not know about and may feel frustrated and disappointed when they are not getting the desired results. The service provider will be forced to work without direction with no clear guide. To avoid any confusion, both groups should communicate and negotiate to reach a common ground.
For all of your IT management contacts, us at Micro Computer Consulting. We have the knowledge and expertise to deliver the results you are looking for.
About MCC Inc
OUR TEAM
- MCC was founded on the four guiding principles of knowledge, reliability, integrity and accountability. We build our values and relationships on trust and transparency while focusing on long-term growth with all our customers and partners.
- Our team of qualified staff consists of IT specialists (at various levels), networking and system experts who are Microsoft and product certified.
- We come together to provide you with a suite of custom, flexible solutions for your business to deliver value-added, exceptional, managed IT services to you.
OUR VALUES & PHILOSOPHY
Customers First
- We are committed to delivering high-quality, exceptional customer service and guarantee a 1-hr response time.
- We are proactive in dealing with your IT challenges so you can focus on your business and ROI.
- We work hard to minimize your risk and prepare you for any emergencies so you can quickly restore your peace of mind.
Performance & Collaboration
- We are driven by results and the mission to help reduce your costs and headaches!
- We understand your needs and business first; conduct sound research before we make any recommendations to you.
- We simplify your current process and assist you in mitigating your risk by transforming you into a more enhanced working environment.
Partners and Relationships
- We pride ourselves on building the best strategic partners to align with your vision.
- We have multiple solutions and channels to solve your business problems and will get the job done efficiently and seamlessly.
- We treat all our customers with respect and as our equals because we know every relationship we form is for the long term.
Why choose MCC for IT consulting services in Toronto?
- Get expert advice from a company with over 30 years of industry experience.
- We will develop, plan and implement an effective IT strategy to align with your business’s growth and objectives.
- Customized, flexible IT solutions that will fit your timeline and budget.
Contact Micro Computer Consulting Inc for IT Support in Toronto Today
Connect with us today to help support you in your IT environment! Call us (905) 206-1003 or (416) 360-6224. Please email us at info@mccinc.ca.
MCC Inc also offers IT Support in Brampton, Mississauga, Oakville, Milton, Vaughan, Markham, and the GTA.
MCC Inc offers complete Email Migration Services, Managed IT Solutions, Cloud Solutions, VolP Phone Solutions, Backup & Disaster Recovery, Cyber Security, Cloud Services, Hardware & Software Upgrade, IT Special Projects, Virtualization, Network Deployment, ISP Fibre, Server Migration, IT Office Move, IT Consulting, and IT Audit.
